Support

How to reach us.

Two paths, so a clinical question always reaches a clinician and never sits in a general inbox.

Account, billing and general questions

Membership, billing, order status, or anything about the site itself. This is not a clinical channel: do not send lab results, symptoms or medical history here.

Email support@eternaiq.com

Clinical questions about a treatment

Questions about your intake, your prescribed treatment, dosing, or a clinical concern go to the clinical team through the Patient Portal, not to this page.

Open Patient Portal

Coaching is not for urgent medical issues. Treatment concerns go to the clinical team through the Patient Portal. If you are experiencing a medical emergency, call 911.