FAQ

Asked,answered.

Membership, treatments, diagnostics, genetics, clinical safety, billing and account access.

Membership

A dedicated health coach, ongoing messaging access, biweekly live check-ins, and quarterly deep-dive reviews. It also includes one at-home General Wellness test when you first join, labs required for a prescribed treatment while you are a member, and access to licensed healthcare providers when clinically needed. $199 a month, month to month, cancel anytime.

No. Membership is optional. Any adult can start an intake for a treatment without joining.

A licensed healthcare provider becomes involved when a treatment or another clinical decision requires it, not as a routine monthly visit for every member.

Ongoing messaging access, biweekly live check-ins, and a quarterly deep-dive review. Coaching is scheduled check-ins and messaging, not daily responses or an app.

There is no voluntary pause at launch. You can cancel anytime from your account; canceling keeps your access through the period you already paid for.

Treatments

No. There is no login wall before the intake. You verify your email with a short code near the end, right before the card step.

Choose a treatment, complete the intake and its consents, verify your email, and save a card. A licensed healthcare provider will review your intake and determine whether treatment is appropriate.

If you are not approved, you will not be charged for the treatment.

Ships after provider approval. We do not publish fixed delivery windows or a refill schedule on the site.

Join the waitlist and we will email you when it opens. No launch date is published in advance.

Diagnostics

Basic covers the essentials: heart, metabolism, thyroid and key nutrients. Advanced includes everything in Basic plus deeper markers. Either way, the intake selects the specific panel for you, so there is no separate men’s or women’s version to choose.

Not yet. Join the waitlist on the Diagnostics page and we will email you when it opens.

No. Non-members can order Basic or Advanced once it opens. Members pay a preferred price, and membership includes one at-home General Wellness test when you first join.

The full testing menu, grouped by category, is on the Diagnostics markers page.

Genetics

A one-time at-home genetic test that may help personalize treatment selection. A licensed healthcare provider reads it alongside your intake and your labs.

Yes. Members can bring their Genetic Blueprint results into their coaching plan.

Not yet. Join the waitlist and we will email you when it opens. Preferred member pricing will be available.

Clinical & Safety

A licensed healthcare provider reviews your treatment intake and decides whether to prescribe. Your coach builds your plan with you and helps you run it, and does not prescribe, review results clinically, or answer dosing questions.

Compounded medications are not FDA-approved. See Safety Information for details on the pharmacies involved and how to reach us with a concern.

Available nationwide through a network of licensed healthcare providers. Availability varies by state and by treatment.

Coaching is not for urgent medical issues. For a treatment concern, use the Patient Portal to reach the clinical team. If you are experiencing a medical emergency, call 911.

Encryption in transit and access controls. We do not sell personal information.

Billing & Cancellation

$199 a month, month to month, billed to the card on file.

Cancel anytime from your account. Canceling keeps your access through the period you already paid for; there is no refund for the remainder of a paid period.

You keep full membership access for 7 days while payment is retried. After 7 days, membership pauses (no coaching, no member pricing) until it is resolved.

No. Treatments are billed and fulfilled separately from membership, and are never affected by your membership status.

Your card is saved when you submit your intake and charged only if a licensed provider approves the treatment.

Account Access

Member Login is for your Eterna membership: coaching, progress and billing. Patient Portal is where you manage your treatment and reach the clinical team.

No. You verify your email with a short code near the end of the intake, which creates your account automatically.

Yes. Treatment access is never gated by membership status, including while a membership payment is paused.