Frequently Asked Questions

At-home diagnostics, physician-led protocols, genomic personalization, and dedicated coaching, delivered as a single membership.

A two-minute assessment, an at-home diagnostic kit, a physician review, a personalized protocol delivered to your door, and ongoing coaching with quarterly retests. Everything happens from home.

Your kit arrives by mail with everything you need: collection device, prepaid return label, and step-by-step instructions. Most samples take under 10 minutes to collect. Ship back the same day and results appear in your dashboard within 3-5 business days.

Eterna IQ is a private membership service designed to deliver what insurance-based primary care typically does not. We do not bill insurance directly. Some diagnostic testing may be eligible for HSA/FSA reimbursement.

Yes. Every protocol is reviewed and prescribed by a board-certified clinician licensed in your state. We are not a direct-to-consumer supplement brand or a telehealth peptide mill.

All therapies are dispensed through FDA-registered 503A or 503B compliant pharmacies, with independent verification of potency, sterility, pH, and endotoxin compliance.

Most telehealth platforms stop at a prescription. Eterna IQ is a full system: diagnostics, physician oversight, coaching, and recurring retests, built to refine your protocol over years, not a single checkout.

The Eterna IQ Genomic Panel is included with Elite membership and available as an add-on for other tiers. It's a one-time saliva test, and results stay on file to inform future protocol decisions.

We operate in all 50 states. Each protocol is prescribed by a clinician licensed in your specific state, with telehealth services available nationwide.

HIPAA-compliant encrypted storage. Only our clinical team has access. You can export or delete your data at any time. We never sell or share your data with insurers or advertisers.